Level 3 Front of House Administrator Apprenticeship
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Company: RIVERS HOTEL LTD
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Location: GATESHEAD, NE10 0SB
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Business and administration
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Ref: NAS-2000020690
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Application Deadline Date: 26/03/2026
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Start Date: 01/05/2026
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Positions Available: 1
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Working Week: 40 hours per week. Shifts will take place between Monday and Sunday and a rota will be agreed in advance.
Brief Description
Rivers Hotel is offering a hands-on hospitality apprenticeship within a friendly and supportive team environment. This is a great opportunity to gain real experience across reception, guest services, housekeeping support and the day-to-day operations of a busy independent hotel.
Training to be Provided
- Business Administrator Level 3
- 4-days per week at River Hotel
- 1-day per week at Newcastle College
Future Prospects
Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Guest Services or Housekeeping role.
As Rivers Hotel grows, there may also be opportunities to develop into supervisory or duty manager positions for candidates who demonstrate strong performance and commitment.
Vacancy Detail
As part of your apprenticeship, you will support the day-to-day running of the hotel while learning key hospitality skills.
Your responsibilities will include:
- Welcoming guests and providing excellent customer service
- Assisting with guest check-ins and check-outs
- Responding to guest enquiries in person, by phone and by email
- Supporting housekeeping with room preparation and maintaining cleanliness standards
- Assisting with breakfast service and basic food service duties
- Ensuring public areas of the hotel are clean, tidy and welcoming
- Answering telephone calls, taking messages and handling basic administrative tasks
- Learning how to resolve guest queries or concerns professionally
- Working closely with management to understand daily hotel operations and procedures
This role will give you experience across multiple areas of hotel operations, helping you develop a strong foundation in hospitality.