Customer Service Apprentice - Greenford
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Company: GLOBAL BANKING SCHOOL LTD
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Location: UB6 0HE
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Type: Apprenticeship
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Salary: £18,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020794
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Application Deadline Date: 10/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, times to be confirmed.
Brief Description
As a Customer Service apprentice, you will be trained to provide excellent customer service by managing and responding to inbound queries from students. The role will offer a great opportunity to learn the fundamentals of customer service, telephony systems, and collaboration with internal teams.
Training to be Provided
The successful candidate will complete a Customer Service Specialist Level 3 Apprenticeship standard.
Future Prospects
Excellent progression available within the company. The successful applicant will undertake more responsibilities as the Apprenticeship develops with a strong view to securing permanent employment on completion.
Vacancy Detail
Main Responsibilities:
- Learning to handle inbound and outbound queries via telephone and email across UK offices.
- Assisting in recording customer data accurately in all relevant telephony systems.
- Developing the ability to resolve student enquiries at the first point of contact ("First Time Fix") and learning how to manage complex enquiries through the SysAid student service portal.
- Training to provide high-quality service while adhering to operational Service Level Agreements (SLAs).
- Supporting the wider Customer Services team by helping identify issues and trends in student enquiries, reporting these back to supervisors.
- Collaborating with the team on various tasks and ad-hoc projects.
- Learning to identify internal and external resources that may help students.
- Understanding how to handle confidential information with discretion and escalate more complex issues to specialist staff.
- Working flexibly, occasionally assisting with evening or weekend shifts, under supervision.
Other Information
Starting salary of £18,000.