IT Technician Apprentice
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Company: Wise Origin
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Location: Wymondham, NR18 0QT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Digital
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Ref: NAS-2000020326
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Application Deadline Date: 27/03/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday to Thursday 8am- 4pm Friday 8am- 3.30pm.
Brief Description
We’re seeking an enthusiastic and motivated IT Apprentice to join our Digital Team. This role is a fantastic opportunity to gain hands-on experience in IT support, network management, and audio/visual services while working towards a recognised qualification.
Training to be Provided
- Each apprentice will have their own dedicated tutor who will conduct monthly remote tutorials and reviews, providing continuous support throughout the apprenticeship program
- Depending on the apprentice’s needs, the frequency of these sessions may vary
Future Prospects
- Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Vacancy Detail
- Maintain reliable internet and network connectivity across the sites
- Respond to IT helpdesk requests, troubleshooting issues both on-site and remotely
- Install and configure hardware/software on workstations and devices
- Set up and manage user accounts in Microsoft 365, MIS, and other systems
- Maintain and contribute to an IT knowledge base for future problem-solving
- Set up, check, and maintain laptops, iPads, printers, projectors, and AV equipment
- Carry out routine maintenance, replace consumables, and complete minor repairs
- Keep accurate inventories and security mark equipment
- Monitor and maintain network security, ensuring safe and appropriate use
- Assist with cyber incident response and promote cyber safety in line with NCSC/DFE guidelines
- Ensure compliance with GDPR, RPA, and Copyright Licensing Authority regulations
- Set up and operate AV equipment for assemblies, school events, and performances
- Film, edit, and produce video content for internal and external use.
- Liaise with suppliers for AV equipment hire or purchase
- Provide technical support for IT-related projects across the sites
- Attend up to five scheduled evening events annually (e.g. parents’ evenings, performances)
- Assist with examination material preparation and submission
Other Information
Pre-employment checks. Please be aware that upon a successful offer of employment, the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.