Digital Experience & AI Apprentice
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Company: Yorkshire Housing
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Location: Leeds, LS10 1FB
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Type: Apprenticeship
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Salary: £18,200.00 per year
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Sector: Digital
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Ref: NAS-2000020282
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Application Deadline Date: 12/04/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Monday - Friday, Shifts to be confirmed.
Brief Description
You’ll be right at the heart of supporting the development of our digital services that support our communities, from new bots and self‑service tools to updates in our customer portal. You’ll help create content, support colleagues and customers to use our tech confidently, and use data and feedback to guide future improvements.
Training to be Provided
- At Yorkshire Housing, we own and manage nearly 20,000 homes across the region, and our mission is to make it possible for people to have a place they’re proud to call home
- Digital innovation helps us be more customer‑obsessed, more efficient and more pre-emptive - ultimately improving the customer journey and enabling us to deliver great homes and great services across everything we do
- In this apprenticeship role, you’ll be part of making that happen
Future Prospects
- Once you’re qualified, we’ll work with you to explore future opportunities with us - because we know good talent when we see it
Vacancy Detail
You’ll be supported, mentored and encouraged as you grow your confidence and skills across our digital tools, platforms and ways of working.
Here’s some of what you’ll be getting involved in:
- Helping design and test new digital features like bots, self‑service tools and updates to our portal
- Creating and updating clear, helpful content for our knowledge platforms and digital channels
- Exploring AI and digital tech to spot opportunities for improvements or new ideas
- Looking at data and insight to understand how people use our digital services
- Helping teams across YH get to grips with new tools and explaining how they work
- Supporting colleagues to confidently talk about and promote our digital services to residents
- Creating simple guides, how‑to content and digital comms to help people get the most from our tools
- Taking part in user testing, accessibility checks and journey mapping
- Working with the Head of Customer Digital Enablement, Operations and Transformation teams on projects
- Providing general support to keep digital work moving smoothly - from organising feedback sessions to capturing actions
Other Information
- Eligible to live and work in the UK and have lived here for the past 3 years
- Not already holding a qualification in a similar subject at the same or higher level
- Not in full‑time or part‑time education during the apprenticeship