IT Apprenticeship
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Company: HUBTEL COMMUNICATIONS LTD
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Location: Birmingham, B46 2HH
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Type: Apprenticeship
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Salary: £19,000.00 per year
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Sector: Digital
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Ref: NAS-2000020899
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 2
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Working Week: 8.30am - 5.00pm, Monday to Friday.
Brief Description
Hubtel IT is offering an exciting opportunity for an IT Apprentice to begin their career within a supportive and experienced team!
Training to be Provided
Your training will be delivered in 2 day blocks every 4-6 weeks, this will be in our online classrooms delivered via Microsoft Teams. You will be working with a specialised coach from Baltic Apprenticeships.
Future Prospects
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.
Vacancy Detail
- Assist with day-to-day IT security processes, including password resets, creating and managing user accounts, processing leavers, enabling anti-virus protection, applying BitLocker encryption, and supporting multi-factor authentication.
- Support the creation and implementation of basic security controls such as group policies and access management.
- Interpret and follow technical documentation including supplier documentation, knowledge base articles, setup guides, security policies, and internal systems such as password managers and SharePoint.
- Log, update, and manage support requests using ticketing systems such as Autotask and Halo, ensuring accurate documentation and a clear audit trail.
- Support service level agreements (SLAs) by responding to tickets promptly and escalating issues when required.
- Provide technical support to internal users and external customers via phone calls, emails, face-to-face interactions, and ticketing systems.
- Assist with troubleshooting IT issues using tools such as
- Command Prompt, PowerShell, Task Manager, and Performance Monitor.
- Install, configure, and upgrade computer hardware including hard drive replacements, building new PCs, and adding RAM.
- Support the setup and maintenance of network hardware such as routers, switches, and Wi-Fi access points.
- Gain an understanding of wired and wireless networks and support network-connected devices such as servers, switches, and access points.