Apprentice IT and Telephony Technician
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Company: Aspect Voice
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Location: CONSETT, DH8 6BP
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Type: Apprenticeship
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Salary: £16,848.00 per year
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Sector: Digital
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Ref: NAS-2000020447
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Application Deadline Date: 10/04/2026
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Start Date: 20/04/2026
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Positions Available: 1
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Working Week: Monday - Thursday, 9.00am - 5.15pm & Friday, 9.00am - 5.00pm.
Brief Description
We are looking for a motivated apprentice to join our telecommunications team. This is a great opportunity to start a career in IT and business communications. You will gain hands-on experience installing, configuring and supporting telephony and network systems, with training in cloud telephony, VoIP and network installation.
Training to be Provided
- The apprenticeship standard will be completed fully within the workplace, giving you hands-on experience with modern business telephony and networking technology
- You will receive training from experienced engineers in a real working environment, with exposure to both office-based support and on-site installations
- On completion, you will achieve a recognised apprenticeship qualification
Future Prospects
- Full-time apprenticeship with long-term career opportunity
Vacancy Detail
As part of the role, you will:
- Assist with the installation of cloud and on-premises business telephony systems at customer premises
- Support the installation of network cabling infrastructure including CAT6 and CAT6a systems
- Help install and configure wireless networking solutions for business customers
- Assist with the activation and programming of cloud and VoIP telephony services
- Provide first-line technical support to customers via telephone, diagnosing issues with telephony and connectivity services
- Carry out remote programming and configuration changes to customer systems
- Liaise with field engineers to ensure the ticketing and service system is kept up to date
- Communicate with customers to provide updates on service requests and ongoing projects
- Work with suppliers regarding equipment orders and service requests
- Support the sales team by researching products and services
- Assist with general administration tasks within the service team