Junior IT Support Technician Apprentice
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Company: Wise Origin
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Location: Aylesbury, HP22 5WJ
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Type: Apprenticeship
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Salary: £15,600.00 per year
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Sector: Digital
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Ref: NAS-2000021104
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Application Deadline Date: 03/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm with 30 minute unpaid lunch break.
Brief Description
The Junior IT Support Technician will provide technical support and assistance to employees and customers, troubleshoot hardware and software issues, and help resolve technical problems. This will be an excellent opportunity for someone looking to start a career in IT support.
Training to be Provided
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Future Prospects
This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
- Network or Systems Administration
- Cyber Security
- Cloud Computing
- IT Project Management
- Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.
Vacancy Detail
Key Responsibilities:
- Provide technical support and assistance to employees and customers via phone, email, and in-person
- Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
- Diagnose and resolve technical problems, including network connectivity, email, and software applications
- Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
- Collaborate with other IT team members to resolve complex technical issues
- Document and track technical issues and resolutions
- Perform routine maintenance and updates on IT systems and equipment
- Provide training and guidance to employees on IT systems and equipment
Requirements:
- Demonstrate an aptitude and enthusiasm for computers and information technology
- Outstanding communication and customer service skills are absolutely essential
- Any experience in a computer support role will be welcome
- Excellent problem-solving and analytical skills
- A self-starter with high levels of initiative
- Ability to work in a fast-paced environment with constantly changing priorities
Other Information
Given the site location, being a driver with access to one's own vehicle is essential.