Apprentice Service Support Administrator
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Company: RAYFIRE SERVICES LIMITED
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Location: Tyne and Wear, NE29 6DE
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Business and administration
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Ref: NAS-2000014243
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Application Deadline Date: 10/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: 40-hours per week. Monday - Friday, 8:30am - 5.00pm, with 30-minutes lunch.
Brief Description
An exciting opportunity has arisen for an Apprentice Service Support Administrator at RayFire Services based in North Shields. You will be joining a strong team who all understand the importance of working together to ensure a high level of service is delivered. The company is in a period of growth and also high customer demand.
Training to be Provided
Business Administrator Level 3 apprenticeship.
Future Prospects
There is an excellent opportunity to develop up to Service Manager within the company for the right candidate who is enthusiastic and willing to learn new skills.
Vacancy Detail
- Coordinating the Service Team
- Scheduling engineers for services
- Sending quotes to customers for work to be completed
- Liaising with engineers, clients, sub-contractors and suppliers daily
- Managing receipt of stock deliveries and packing up kits for engineers
- Providing excellent levels of customer service and dealing with inbound calls
- Dealing with customers over the phone and via email
- Project coordination as the role develops
- Ad hoc duties as required to support the team
These duties are not exhaustive, and other duties may be required from time to time. It is also anticipated that the duties will progress over time.
Driving licence and access to own vehicle would be preferred but is not essential for the right candidate who is looking to achieve this within an agreed timescale.
Probationary period applies. Will be required to attend monthly day release at Access Training.
Other Information
Please make sure that you can travel to the employer for an 8.30am start and that you can also attend day release 1 day per month at Access Training on Team Valley in Gateshead.