Administration Apprentice
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Company: TRUTRAK PRO LIMITED
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Location: IPSWICH, IP1 5LT
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000020831
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Application Deadline Date: 31/03/2026
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Start Date: 01/04/2026
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Positions Available: 1
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Working Week: Monday to Friday 0900 – 1700 1 hour break per day
Brief Description
· Reports to the Office Manager
· Works with other support staff
· Provides support and guidance to the customers
Future Prospects
Develop into a Technical Team or Accounts full time roll
Vacancy Detail
· Manage SIM base
· Diagnose faults online
· Liaise directly with the end user
· Record and manage calls within the CRM
· Liaise with device manufacturer
· Update devices over the air
· Test and sign off configurations and firmware’s
· Support the customer service desk
· Advise customers over the phone and via email