Apprentice Business Administrator

Role responsibilities:

• Answering phone and email enquiries from new and existing clients, and suppliers.


• Responding to queries quickly and professionally, demonstrating excellent communication skills and escalating to the required team / department when necessary


• Using the CRM system to log all interactions with customers and suppliers accurately, and using a variety of other IT packages, including Outlook and Excel to carry out day-to-day tasks


• Understanding & following all company policies and procedures to complete all work tasks


• Completing general administration tasks, always to a high standard


• Supporting the Ordering Team, overseeing the delivery of products and services to the client.


• Liaising with suppliers and updating clients on order status.


• Supporting the Sales Team by sourcing quotes for products and services, updating price lists, and creating client proposals


• Supporting the Finance Team, following up on client invoices, chasing and logging client payments and any other associated administration tasks, as and when required.


• Overseeing aftersales and repairs from start to finish, ensuring that customers are updated on progress every step of the way

Must-Haves:

• Multi-tasker – no two days are the same, your role will be varied!


• Organised, detail-focused and great at multitasking


• Confident communicator – both written and verbal


• Fast learner with strong IT skills


• Self-starter who takes initiative and solves problems independently


• A positive, team-oriented attitude

Bonus Points For:

• Previous experience in B2B administration or customer service


• Experience working in or with schools/education


• Driving licence and own car