Business Admin Apprentice
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Company: SOVEREIGN BUSINESS SOLUTIONS GROUP LIMITED
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Location: WEST MIDLANDS, B62 8DF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000021735
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Application Deadline Date: 03/04/2026
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Start Date: 06/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am - 5.00pm.
Brief Description
To provide customer point of contact for query resolution.
Training to be Provided
The apprentice will be expected to attend online lessons once a fortnight.
In addition, the apprentice will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks.
Future Prospects
There is potentially a permanent position available for the successful candidate, on completion of this apprenticeship.
Vacancy Detail
Main Tasks
- Answer incoming telephone calls with a sense of urgency and in a professional manner.
- Open and input online orders checking for items in stock and changing if need be to alternative product.
- Provide professional main point of contact for customer queries relating to reported shortages, picking errors etc.
- Provide administration for the resolution of customer queries, reported shortages, picking errors etc.
- Interface with other departments to provide resolution for customer enquiries and ensure customer / account manager is kept fully informed.
- Undertake wide variety of office administration tasks relating to customers, credit control, sales and purchasing and any other company business procedures.
- Actively promote all company promotions in line with the company direction.
- Phone prospects and sell company portfolio.
- Manage accounts and ensure they are spending.