Customer Service Apprentice

Main Duties and Responsibilities: 

• Ensure that visitors receive a professional and efficient welcome on behalf of the College. This is to include registration and identification


• Liaise with staff regarding appointments, interviews, car parking and other general office duties


• Deal with initial enquiries including email enquiries regarding courses


• Provide information on college facilities, courses, and events, taking enquiries and disseminating information to the relevant staff


• Operate the College telephone and radio paging system and be first point of contact for Fire and emergency systems liaising with other College staff as per college procedures


• Process incoming/outgoing deliveries including parcels and recording details in an efficient manner. Frank outgoing mail and distribution of internal mail


• Computer input using College software systems such as Sims and Teams. Will also use Outlook, Word, and Excel


• Work flexibly as a member of the Customer Service team across Eastern Education Group to include working flexible hours and providing cover for shifts where necessary. Ensure there is effective communication throughout the team, ensuring all team members are kept up to date with current activity


• Participate in events across the College, e.g. open events, student interviews, enrolment etc.


• Ensure publicity materials are displayed and stocks maintained for collection by enquirers. To assist in maintaining the Course Information Sheets ensuring that only accurate information is available for enquirers either by paper or on the College website


• Undertake training as appropriate to the role of Customer Service Advisor as identified by the senior customer service lead


• Adhere to all College policies including the current data protection act and computer misuse act, treating all data as confidential


• Operate all systems and procedures to agreed pre-defined service levels

The above job description is not exhaustive, and the employee may be required to undertake any other reasonable duties in line with the general level of responsibility of the role. As we now operate as a collective Eastern Education Group you may be from time to time required to undertake any of the requirements of your role for any of our Group organisations.