Customer Service/Business Administration Apprentice
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Company: H.F.T. FORKLIFTS LTD
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Location: HEREFORD, HR2 6LA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020896
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Application Deadline Date: 10/04/2026
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Start Date: 01/07/2026
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Positions Available: 1
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Working Week: Monday to Friday 8.00am to 16.30pm including half hour unpaid lunch.
Brief Description
To support the key business areas with administration support. To learn & develop skills to have an understanding of all operational roles. The successful candidate will spend 12 months working in each dept of the business learning all aspects of the company before settling into a specific administration role.
Training to be Provided
Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service Level 2 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.
Future Prospects
If starting on Customer Service 2 – progress to Business Administration 3. Dependent on role at end of apprenticeship
Vacancy Detail
Whilst experiencing reception, operator training, operations and fleet services tasks will include:
- Telephone calls
- Emails
- Dealing with visitors
- Distributing post
- Taking training enquiries and following through to booking and invoicing
- Booking trainers & contractors
- Registering delegates and producing certificates
- Assisting with health & safety checks
- Goods in support & goods return management
- Equipment service and thorough examination planning
- Chasing & producing quotes
- Assisting the team with sales paperwork & e-filing
- Hire enquiries & transport
- Supporting the accounts function
During the initial 12 months of training, we aim to identify a role which suits both the candidate and HFT requirements.
Other Information
There is an element of flexibility on a start month for this vacancy (approx. between April and August). Please note the position may close earlier than stated if the right candidate is found.