Customer Billing Advisor Apprentice
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Company: NORTHUMBRIAN WATER LIMITED
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Location: Durham, DH1 5FJ
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Type: Apprenticeship
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Salary: £25,878.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000022078
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Application Deadline Date: 01/04/2026
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Start Date: 07/09/2026
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Positions Available: 4
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Working Week: You will need to work between Monday to Friday, 8.00am - 7.00pm and Saturday, 8.00am - 1.00pm (you will be expected to work 1 in every 4 Saturdays).
Brief Description
As an apprentice within our Customer Billings team, you will learn how to provide unrivalled customer experience. You will become an expert at offering a friendly, proactive and high-quality service, whatever the query our customers have.
Future Prospects
Role within the Customer Directorate which could lead to further opportunities within the organisation.
Vacancy Detail
- Answering calls or chats from our customers
- Helping customers with their bill
- Resolving queries ranging from moving house to setting up a Direct Debt set up or providing advice where they missed a bill payment
Other Information
DBS required.