Customer Service Apprentice - ECOLAB UK
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Company: Ecolab
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Location: Andover, SP10 3LF
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Type: Apprenticeship
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Salary: Competitive Salary
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020836
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Application Deadline Date: 31/05/2026
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Start Date: 30/06/2026
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Positions Available: 1
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Working Week: Monday to Thursday from 8.30am-4.30pm and Fridays until 3:45pm.
Brief Description
We are looking for a Customer Service Apprentice to join Bioquell. This role will primarily be responsible for providing a high-level office-based point of contact for our customers in the UK and Ireland and our European Distributor network, as well as supporting the UKIE sales team.
Training to be Provided
Basingstoke College of Technology.
Future Prospects
From day one you will be exposed to making a difference in real life situations, projects and jobs.
We are looking for a Customer Service Apprentice to join Bioquell This role will primarily be responsible for providing high-level office-based point of contact for our customers in UK and Ireland and our European Distributor network as well as supporting the UKIE sales team.
Vacancy Detail
- Work closely with UK & EU commercial teams and key contacts to provide seamless customer service experience for all interactions for a united, world class team.
- Ensure that all enquiries are handled effectively, in a timely manner and that the customer is kept informed as their query progresses, and that it is fully resolved to their satisfaction.
- Work with the technical support advisors in the teams, plus the scheduler to ensure that service levels are met in line with contractual obligations.
- Ensure that all quotes and orders are processed accurately and in a timely manner for spares, engineer work and consumable items, assist customers with returns, ensure customers are kept up to date with delays to orders, liaise with customers to manage paperwork to enable orders to be dispatched smoothly.
- Log all NCRs and track the progress of the issue to keep the customer updated with the situation at regular intervals, providing final responses and reports to show their NCR has been resolved.
- Work with the whole UK Customer Service team to ensure NCRs are resolved within KPI timescales.
- And other related duties, with guidance and training provided.