Apprenticeship Aftersales Advisor
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Company: Stoneacre Motor Group
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Location: Wolverhampton, WV13 2QU
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000022190
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Application Deadline Date: 31/08/2026
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Start Date: 01/09/2026
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Positions Available: 1
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Working Week: Monday to Friday, may include Saturdays. Hours dependent on individual dealership. Typical day is 8.30am – 5.00pm.
Brief Description
This is a fantastic opportunity for anyone wanting a customer service career in the motor industry. We have a fantastic success rate regarding our apprentices now in a Career for Life with Stoneacre, some even in senior positions. We have our own training academy with lead occupational tutors to teach you the knowledge and skills to succeed.
Future Prospects
- This is a fantastic opportunity for anyone wanting a career. Our philosophy at Stoneacre is to create Careers for Life
- Learners, employees and staff are our most important assets. The success of our company depends on the development of a strong, effective team
- Stoneacre has its own accredited Automotive Academy with our specialised training programmes. We aim to inspire all individuals to achieve their ultimate goals through the Stoneacre Careers for Life programme
Vacancy Detail
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
Responsibilities include but are not limited to:
- Advise customers about necessary Service / Parts for routine maintenance / repairs
- Answer telephone queries and respond to customers’ needs
- Collect data from customers to facilitate and qualify the customer service or repair requirements
- Prepare repair order documents including pricing up parts required
- Deal with queries and complaints in a professional manner
- Demonstrate consistent good customer service