Customer Services Support Apprentice

• Responding to customer queries via phone and email in a professional manner.


• Processing customer orders accurately and ensuring they meet delivery deadlines.


• Checking customer orders input by colleagues for accuracy.


• Maintaining and updating customer records on the CRM system and across other business systems.


• Liaising with internal teams, such as sales, warehouse & despatch, or quality, to resolve customer concerns.


• Handling complaints and escalating issues when necessary while ensuring customer satisfaction.


• Undertaking administration tasks for other internal teams.


• Monitoring and reporting trends in customer feedback to improve services.


• Maintaining knowledge of the product groups and the individual parts sold with an understanding of their purposes.


• Maintain product knowledge across the company’s stock and services.


• Identify opportunities for upselling and cross-selling during customer interactions.


• Support the external Sales Team with customer account requirements.


• Actively promoting periodic offers and campaigns to customers. 

Other Duties

• Contribute to continuous improvement by monitoring customer feedback and reporting patterns.


• Any other tasks identified by management relevant to the role.


• Undertaking other duties across the business as and when required, and any other duties as necessary or directed by the Sales Office Manager.