Customer Service Apprentice
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Company: LOCKIE LIMITED
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Location: HAYDOCK, WA11 9UD
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Type: Apprenticeship
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Salary: £16,640.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000022628
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Application Deadline Date: 13/04/2026
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Start Date: 04/05/2026
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Positions Available: 1
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Working Week: Monday – Friday (8:30am – 4:30pm)
Brief Description
Customer-focused apprentice supporting multiple divisions within Lockie Group. Handling enquiries, processing orders, picking and packing goods, and building strong relationships with customers and suppliers.
Training to be Provided
- Apprenticeship delivery is remotely in the workplace every 4-6 weeks
Future Prospects
- The successful candidate will be trained to work across multiple areas of the business, developing a broad skill set in customer service, operations, and sales
- As a growing company, Lockie Group offers strong progression opportunities, with the potential to move into senior or leadership roles as vacancies arise
- This role is designed to build a flexible, well-rounded employee who can step into key positions within the business over time
Vacancy Detail
- Provide excellent customer service across all divisions, ensuring a high level of customer care
- Handle incoming enquiries via phone and email in a polite and efficient manner
- Process customer orders accurately and in a timely manner
Pick, pack, and prepare orders for dispatch - Liaise with couriers for both domestic and international deliveries
Build strong relationships with customers, suppliers, and internal teams - Follow up on enquiries and warm leads to support sales growth
- Assist with stock control and stock-taking activities
- Support complaint handling, acting as a link between customers and operations
- Work closely with departments including operations, accounts, and warehouse
- Maintain a tidy and organised workspace
- Support wider business tasks and projects when required
- Willingness to carry out manual handling tasks (picking and packing orders)
- Ability to work across both office and warehouse environments
- Flexible approach to support different divisions within the group
- Reliable and punctual with a strong work ethic