Apprentice Office Administrator

Job Responsibilities:

• Help with the function of the organisation effectively by providing administrative support, maintaining records, and interacting with internal and external colleagues and teams


• General administrative support — maintaining, updating, and extracting information from systems, organising files and records, supporting day-to-day office operations, photocopying, scanning patient letters that do not arrive electronically, handling incoming post


• Customer service — responding to telephone, email, and face-to-face enquiries; resolving basic queries; directing more complex issues to the right team, Creating /maintain patient information packs


• Data handling — collecting, collating, and analysing information relevant to the service or department


• Research and reporting — conducting research, analysing trends, and contributing to reports that support business decisions


• Team support — working closely with managers and operational staff, often in sensitive or confidential environments.


• Office improvement — giving feedback on office efficiency and suggesting improvements


• Data input - To accurately enter data into our software system as appropriate and in line with organisational policies and procedures