Apprentice Customer Service Administrator, Fix Auto Southampton
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Company: Fix Auto Southampton
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Location: Hampshire, SO19 9NA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000022840
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Application Deadline Date: 28/05/2026
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Start Date: 08/06/2026
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Positions Available: 1
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Working Week: Monday - Friday, 8.00am - 5.00pm (may include some Saturdays). Typical working week of 40 hours includes minimum required study allowance.
Brief Description
A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.
Training to be Provided
- You will be working towards Level 3 standard in Customer Service
- You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme
- No college attendance is required as training will take place on site
Future Prospects
- A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry
- With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry
Vacancy Detail
The role will involve:
- Communicating with customers via phone, email or in person
- Addressing customer needs
- Offering customer advice
- Processing customer orders and/or requests
- Maintaining accurate records of customer interactions
- Ensuring customer satisfaction
- Professionally handling customer complaints
Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.
Please consider the following:
Key skills:
- Use IT systems
- Record and document production
- Decision making
- Interpersonal skills
- Communications
- Quality
- Planning and organisation
- Project management
Key knowledge:
- The organisation
- Value of their skills
- Stakeholders
- Relevant regulation
- Policies
- Business fundamentals
- Processes
- External environment factors
Key behaviours:
- Professionalism
- Personal qualities
- Managing performance
- Adaptability
- Responsibility