Customer Service Apprenticeship - Estate Agent
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Company: Louis & Co
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Location: ME14 1BG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000022990
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Application Deadline Date: 24/04/2026
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Start Date: 27/04/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9.00am - 5.00pm. Saturday, 9.00am - 1.00pm. Day off in the week given to compensate for Saturday working. Half an hour for lunch (Unpaid)
Brief Description
We have a great new opportunity to start a career with an established Estate Agents in Maidstone. The role will involve a wide and interesting range of duties, providing the very best in customer relations and meticulous lettings administration support and aftercare.
Training to be Provided
- Level 2 Customer Service Apprenticeship Standard
- All training is conducted at the employer's site with a face-to-face skills coach once a month
- Employer-led detailed off-the-job training
Future Prospects
- Potential for full-time employment for the right candidate
Vacancy Detail
- Provide excellent customer service via e-mail, telephone, and internal/external messaging systems
- Meeting with, discussing, and understanding the needs of clients
- Scheduling appointments that are suitable with the client’s availability
- Performing research of the local market by comparing properties and checking market activity to establish a selling price
- Listing properties with the relevant services and amenities
- Liaising between the buyers and sellers to negotiate prices by using their marketing abilities and knowledge
- Taking digital photos of properties for presentation to buyers and advertising collateral
- Revealing any new information to buyers and presenting any details about the properties seen during the research process
- Staging home properties for visits
- Meet and greet service to customers
- Provide customers with advice, guidance and support
- Helping with customer issues and after care
- Resolving customer complaints
- Data management and compiling reports
- Keeping marketing materials up to date
Other Information
Travel Information - 10-minute walk from Maidstone East Station. 2 minutes from Maidstone bus station.