Retail Apprenticeship

As part of our retail team, you’ll learn the core skills set out in the Retailer Level 2 Standard while helping us deliver an exceptional experience for every visitor. You’ll:

• Offer a warm, friendly welcome and support visitors as they explore our shops.


• Build your customer‑service skills, learning how to engage confidently and professionally.


• Develop strong product knowledge so you can share stories, answer questions and help visitors choose meaningful souvenirs.


• Support the daily running of our shops, from stock and displays to pricing and till work.


• Maintain high standards of presentation, safety and care for our spaces.


• Work closely with colleagues, contributing to a positive, collaborative team culture.
   

Undertake any other reasonable tasks as requested by your manager.

You’ll grow your communication, problem‑solving and teamwork skills, all essential elements of the apprenticeship standard.

Alongside your core training, you’ll have the chance to deepen your skills in specialist areas:

Replenishment

• Keeping our shops beautifully presented and fully stocked.


• Using stock systems, scanners and equipment safely and confidently.


• Supporting visual merchandising across multiple Tower shops.

Jewellery

• Learning about materials, craftsmanship and ethical sourcing.


• Sharing the stories behind our jewellery collections.


• Helping visitors choose special pieces and advising on care.
   

Cashiering

• Processing transactions accurately and efficiently.


• Handling payments responsibly and following security procedures.


• Supporting visitors with pricing and product queries.