Customer Service Apprentice
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Company: NOVA CATERING REPAIRS LTD
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Location: BRIERLEY HILL, DY5 2YX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000019689
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Application Deadline Date: 10/04/2026
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Start Date: 13/04/2026
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Positions Available: 1
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Working Week: Monday: 8.00am- 5.00pm. Tuesday: 8.00am- 5.00pm. Wednesday: 8:00am- 5.00pm. Thursday: 8:00am- 5:00pm. Friday: 8.00am- 5.00pm.
Brief Description
We are looking for an Office Administrator to join our team. This is an Intermediate Level Apprenticeship. The successful candidate will participate in work-related tasks and duties. These will include answering the phone, sending emails, creating quotes, and more.
Training to be Provided
Level 2 Customer Service Apprenticeship Standard:
- The successful applicant will be allocated with an assessor who will visit them in the workplace once every 6-8 weeks
- Training schedule has yet to be agreed upon, further details will be made available at a later date
Future Prospects
- Potential permanent position on completion of the apprenticeship
- Completion of this apprenticeship will lead to eligibility to join the Institute of Customer Service as an individual member at a professional level
Vacancy Detail
You will be required to:
- Answer the phone to customers and ensure customers are kept updated on the progress of their jobs
- Email suppliers and customers
- Record job information
- Log information on our internal job management system
- Allocate jobs to engineers
- Create quotes and invoices
- Order parts
- Liaise with field engineers