Reception and Business Support Apprentice
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Company: St Neots Surgery
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Location: PL2 3HY
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000016515
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Application Deadline Date: 24/04/2026
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Start Date: 27/04/2026
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Positions Available: 1
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Working Week: Monday 08.25 - 12.55 and 13.25 - 16.55 Tuesday 08.25 - 12.25 Wednesday 08.25 - 12.25 Thursday 08.25 - 12.55 and 13.25 - 16.55 Friday 08.25 - 12.55 and 14.00 - 18.30
Brief Description
A new and challenging role for a confident person who can keep calm under pressure and to become part of a well-established medical reception and business support team. This position will include face to face contact with patients and assisting with telephone enquiries and administrative duties.
Training to be Provided
- Full Customer Service Level 2 - Standard
- On the job training to support role development
- Employer will allocate dedicated training time for off the job training as required for the qualification
- Off the job support for qualification requirements - learner will need to attend college for one full day per month and this will be supported by regular remote training and site visits
- Functional Skills Support (maths, English) - if required
Future Prospects
Possibility of future employment/progression opportunities upon successful completion of level 2 qualification.
Vacancy Detail
Responsibilities will vary but will include:
- Supporting a busy reception/administration team in dealing with patients both face to face and over the phone
- Booking patients in for routine appointments and handling general enquiries both direct to patients and over the phone as necessary
- Liaising with GPs and other NHS partners
Administration tasks to include:
- Scanning of documents
- Photocopying notes and reports
- Filing patients notes and marrying together new patient notes
- General administration tasks as necessary
- Other duties will involve computer-based tasks
Accurate record keeping is vital within the surgery so a good attention for detail ensuring all paperwork is completed to a high standard will be expected as will and understanding of tact and respect for all patients who visit the surgery.
Other Information
Part of qualification will require regular college attendance to support Off the Job training. The employer will allocate dedicated Off the Job training time, per week, to support qualification requirements. The college is based near Marsh Mills Business Park, Plymouth. Due to the nature of the employment a respect for patient confidentiality is expected and any breach will lead to disciplinary action.