IT Support & Cloud Apprentice
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Company: WYTECH LIMITED
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Location: ASHBOURNE, DE6 3FA
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Digital
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Ref: NAS-2000019637
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Application Deadline Date: 24/04/2026
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Start Date: 27/04/2026
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Positions Available: 1
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Working Week: Monday- Friday, 9am till 5pm
Brief Description
Start your IT career with a hands-on IT & Cloud Apprenticeship at Wytech in Ashbourne, Derbyshire. Gain real-world experience, support helpdesk tickets, troubleshoot hardware/software, manage Microsoft 365 & cloud services, and build skills in networking, cybersecurity & cloud tech under expert guidance.
Training to be Provided
Alongside this role, you will study towards your Level 3 Information Communications Technician Apprenticeship qualification, on either the Network Technician or the Support Technician pathway.
You will receive blended training, which includes weekly live, online training sessions and access to on-demand resources via the Pluralsight online learning platform.
In addition to this, you will also have a review with your Skills Coach every 6-8 weeks, to ensure you are happy and on-track with your Apprenticeship.
Future Prospects
There is an opportunity for a full-time role with the employer upon completion of the apprenticeship, and the potential to progress on to a Level 4 Network Engineer apprenticeship.
You will have a clear progression pathway to:
- 1st/2nd Line Engineer
- Cloud Engineer
- Security Engineer
- Projects Engineer
Vacancy Detail
Service Desk & Client Support:
- Act as first point of contact for client IT issues (phone, email, portal)
- Log, categorise and prioritise tickets accurately within the PSA system
- Provide first-line technical support across Microsoft 365, Windows, networking and business applications
- Escalate appropriately with full documentation and troubleshooting notes
- Triage telephony (VoIP) issues for clients
- Maintain clear communication with clients throughout ticket lifecycle
Cloud & Identity Support:
- Assist with Microsoft 365 user setup, licensing and mailbox management
- Support Entra ID user management and basic conditional access troubleshooting
- Assist with SharePoint and Teams configuration queries
Endpoint & Security:
- Support endpoint deployments and configuration
- Assist with MDM policy application and device compliance checks
- Monitor security alerts (EDR, backup, threat alerts) and escalate where required
- Learn and apply cybersecurity best practices in all work undertaken
Projects & Continuous Improvement:
- Assist engineers with client onboarding and migration projects
- Participate in documentation improvement within the knowledge base
- Support internal system improvements and automation initiatives
- Follow and contribute to standard operating procedures