IT Support Technician Apprentice (L3) – Xact – Evesham, WR11 4BY – £16,380p/a – 35hrs/w
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Company: XACT CONSULTANCY & TRAINING LTD
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Location: EVESHAM, WR11 4BY
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Type: Apprenticeship
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Salary: £16,380.00 per year
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Sector: Digital
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Ref: NAS-2000023000
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Application Deadline Date: 07/04/2026
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Start Date: 27/04/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm.
Brief Description
The IT Apprentice will assist in the day-to-day technical IT Support for the Xact companies. You will work alongside other members of the IT Team and where necessary third-party partners/parties to support the delivery of IT to staff and delegates.
Training to be Provided
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Future Prospects
Upon completion of the apprenticeship, the applicant will have a Level 3 qualification for an Information Communications Technician.
Vacancy Detail
Key responsibilities:
- Assist in the resolution of technical faults and changes within the agreed service level agreements set out.
- Progressing and escalating issues accordingly.
- Keep accurate records in the service management system, making sure that customers always receive feedback on the progress of faults and changes.
- Assist in the support, monitoring and development of internal IT Systems.
- Maintain the accuracy of asset management software, cataloguing new, updated and retired devices.
- Provide excellent customer service and be fully responsive to the needs of the customers and employers.
- Work alongside third-party partners/providers either as part of the change implementation or as part of fault analysis and resolution.
- Assist with the support of systems such as Telephony and CCTV.
- Undertake a maintenance schedule on specified assets, keeping accurate records of work undertaken.
- Prioritisation of own workload.
- Any other task deemed reasonable to support the needs of the business.
Other Information
Successful candidates will be subject to an enhanced Disclosure and Barring Service Check.
Requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
- Be over the age of 18