PSH Apprentice Service Support Officer
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Company: Liverpool City Council
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Location: Liverpool, L3 1AH
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Type: Apprenticeship
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Salary: £24,547.00 per year
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Sector: Business and administration
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Ref: NAS-2000023404
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Application Deadline Date: 09/04/2026
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Start Date: 09/05/2026
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Positions Available: 1
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Working Week: Monday - Friday, shifts to be confirmed.
Brief Description
PSH Apprentice Service Support Officer is based in our Private Sector Housing Team, within our Neighbourhoods and Housing Directorate.
Training to be Provided
- The training will take place online via online classroom
- You will meet with your work coach regularly
- We will support you throughout your apprenticeship to ensure that you are able to attend the sessions and complete the work set
Future Prospects
While here you can apply for permanent positions.
Vacancy Detail
- Provide administrative office support for the Private Sector Housing team
- Assist with managing service email boxes for PSH, responding directly to queries or recording / assigning these for appropriate action by applications / enforcement staff
- Deal with scanned mail, take correspondence to mail rooms, collect invoices and bank cheques / payments
- Record / assign complaints about private sector housing including disrepair, potential hazards, and anti-social behaviour to appropriate teams / officers for investigation / enforcement action
- Record / assign complaints about Private Sector Housing through i-casework / Have Your Say procedure, chasing up outstanding responses with managers
- Record / assign all Freedom of Information requests to technical support officers / managers for response, distributing weekly reports on outstanding requests
- Follow set processes and procedures in relation to logging and initial investigation of housing related enquiries
- Assist with the arranging of briefings with landlords / property owners in connection with planned enforcement work
- Arrange meetings on behalf of the PSH, taking / distributing minutes and actions
Other Information
- You may be required to sit and use a computer for long periods of time.