Travel Consult/Administration Apprentice
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Company: Oneworld Travel Group
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Location: Yarm, TS15 9BW
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000022584
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Application Deadline Date: 23/05/2026
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Start Date: 06/06/2026
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Positions Available: 1
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Working Week: Monday - Friday (9am - 5:30pm) Saturday (9am - 5pm)
Brief Description
Oneworld Travel is an independent, award-winning travel agency located in Yarm specialising in tailored worldwide tours, luxury packages, and cruises. They are looking for a creative thinking and hardworking candidate to join their team as a Business Administrator Apprentice.
Training to be Provided
- Business Administrator Level 3
- Day release once a week at Middlesbrough College
Future Prospects
Depending on the circumstances of the business upon completion of the apprenticeship programme there could be a potential position of employment available.
Vacancy Detail
- Taking telephone calls and meeting with customers face to face
- Working collaboratively with other team members who will provide specialist information on their products and bespoke packages
- This job role is with the aim for the apprentice to develop their knowledge and skills with the products, bespoke and package holidays that One World Travel sell
- The role will involve assisting with booking holidays
- Dealing with any queries/issues customers may have
- Taking payments from customers and suppliers
- Welcome home letters - The apprentice will independently help package ‘welcome home’ letters to those that have returned from holidays. These packages will have discounts/offers to encourage customers as re-occurring business
- Process improvements - The Business Admin Apprentice will be involved in what methods or ways the business could improve
- Coach other staff members
- Organise meetings and trips for customers and staff members
- They will also be involved in working with a CRM system in Mercury. Mercury - has all the booking and payment details with customer info
- De-packaging a holiday, looking into more bespoke packages for customers
- The apprentice will be able to recommend any improvements to the business to help improve the customer experience