Customer Service Practitioner Level 2 Apprentice
-
Company: THE CHILDRENS FOUNDATION
-
Location: Gateshead, NE9 5PA
-
Type: Apprenticeship
-
Salary: £16,926.00 per year
-
Sector: Sales, marketing and procurement
-
Ref: NAS-2000023323
-
Application Deadline Date: 09/04/2026
-
Start Date: 01/05/2026
-
Positions Available: 1
-
Working Week: Monday to Friday 9am - 3:30pm (6-hours per day plus 30-mins un-paid lunch).
Brief Description
Support the day-to-day running of the Stay and Play Café in the Deckham Family Hub. Delivering excellent customer service, preparing and serving food and drinks while maintaining high standards of cleanliness, food safety and hygiene. Contributing to a welcoming, inclusive environment for customers, volunteers and colleagues.
Training to be Provided
Customer Service Practitioner Level 2.
Future Prospects
Future employment subject to funding.
Vacancy Detail
- Provide friendly, welcoming and professional customer service at all times
- Prepare and serve food and drinks in line with food hygiene and safety standards
- Build & maintain professional working relationships with families and colleagues
- Interact with children and parents as part of the Stay and Play sessions
- Operate the till accurately, including cash handling and contactless payments
- Support stock control by monitoring supplies and informing the Café Manager when items need replenishing
- Maintain high standards of cleanliness and hygiene across all café areas, including kitchen, service and seating areas
- Follow all food hygiene, health & safety, and licensing regulations
- Support the set-up and presentation of the café, including displays and any charity shop shelf or promotional areas
- Work collaboratively with the Café Manager, staff and volunteers to ensure a positive and supportive working environment
- Assist with opening and closing duties as required
- Promote a welcoming, safe and inclusive space for customers, including families and children