Apprentice Bookings Advisor / Exhibition Consultant

This is an ideal job for someone who is a strong communicator, multi-tasker, who likes talking to people of all ages and would love to become part of a well-respected team, joining a successful growing business.

Full training will be given for the successful candidate, but to succeed may already have the majority of the following traits . .

• Is focused and able to work on their own


• Can demonstrate exceptional customer service skills


• Is confident with an excellent clear voice and friendly manner


• Possesses a highly positive and enthusiastic personality


• Is well presented


• Has good positive persuasion skills, ‘but not pushy’


• Has good IT and admin skills


• Loves people (and also potentially pet dogs!) and loves talking!

Based at our studio the primary focus of this role is speaking to predominantly families / usually ‘mums’ over the phone (both outbound and incoming calls to both existing, new and potential new customers). The purpose of most calls is to make ‘Bookings’ in our diary of course, but there’s much more to it than that . . . as this job is all about ‘quality over quantity’; so you will be giving families lots of advice on what to expect from their ‘Family’, ‘Couple’ or ‘Pets’ Photo shoot experience with us - covering everything from the best time to book in their shoot with us to suit their family, through to what to wear and ideas to personalise their shoot, such as suggesting things like sentimental props or accessories to show their own personality, hobbies or interests. Additionally, you will be explaining special offers and giving an idea of pricing and product expectations to prepare the customer before they attend their shoot with us.

You will also cover various face to face reception duties, such as meeting and greeting families upon their arrival at the studio and making people feel very welcome. Helping with customers' collections of their finished products and taking payments, processing vouchers plus other basic admin duties behind the scenes.

On occasion you will need to be able to visit our corporate partners and maintain the great relationship we already have with them. You will also have the opportunity to work on exhibitions to promote the studio and sell vouchers to members of the public wanting to come and have their own family portrait experience.