Credit Control Apprentice

Key responsibilities include:

• Processing debt collections for loan defaults in line with company procedures


• Handling inbound and outbound calls relating to member accounts


• Resolving complex payment issues with a focus on effective solutions


• Managing and monitoring ongoing payment plans


• Completing loan reschedules where appropriate


• Carrying out administrative tasks within the Credit Control team


• Setting up and managing direct debits, including addressing any payment failures


• Responding to member enquiries promptly and meeting service expectations


• Providing tailored support to vulnerable members to ensure positive outcomes


• Generating and reviewing reports to confirm the accuracy and completeness of member account information

Personal Specification:

• High standard of verbal and written communication skills


• Confident in dealing with members by phone, in writing and in person


• Confident in dealing with vulnerabilities over the phone


• Organise and prioritise own workload  


• Ability to give each task the right attention to detail


• Pro-active in delivering high levels of Customer Service

This role will be supported by the Business Administration Level 3 Apprenticeship qualification delivered by Starting Off.