Medical Receptionist Administration Apprenticeship
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Company: PAK Health Centre
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Location: Birmingham, B8 1JA
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000025383
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Application Deadline Date: 18/05/2026
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Start Date: 19/05/2026
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Positions Available: 1
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Working Week: Monday - Friday, between 8am-5pm.
Brief Description
We are looking for a medical receptionist apprentice to join our team. The role requires a switched-on individual who is self-motivated and highly organised. Attention to detail, a high level of accuracy, fantastic customer service and communication skills are very important to be a success in this role.
Training to be Provided
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
Future Prospects
- Full-time post following completion of the apprenticeship programme
Vacancy Detail
To provide a confidential, efficient and effective service to patients of the practice, always ensuring that patients and visitors are in no doubt that the practice is a provider of quality service in all that we do.
Main Duties
- Booking, cancelling and revising appointments for patients for a variety of healthcare professionals within the health centre
- Registering patient arrivals within the health centre
- Answering the telephone, transferring calls and taking messages
- Taking enquiries and requests for repeat medication from patients
- Keeping the waiting area a safe environment for all users
- Dealing with incoming and outgoing post
- Filing patient notes (both electronic and paper)
- Dealing with new and temporary patient registrations
- Ensuring all letters and samples are ready for courier collection
- Updating patient demographic changes on the system
- Liaise with other support services when needed
- Any other reasonable duties