IT & Systems Support Technician Apprenticeship
-
Company: FTC SAFETY SOLUTIONS LIMITED
-
Location: WIGSTON, LE18 4AE
-
Type: Apprenticeship
-
Salary: £18,000.00 per year
-
Sector: Digital
-
Ref: NAS-2000025702
-
Application Deadline Date: 29/05/2026
-
Start Date: 01/06/2026
-
Positions Available: 1
-
Working Week: Monday to Friday, 08:00 - 16:40
Brief Description
You will play a key role in helping customers get the most from FTC’s solutions, which are designed to improve safety, compliance, and operational efficiency across site fleets and equipment.
Training to be Provided
- Information Communications Technician Level 3
- Remote training with a qualified IT tutor
Future Prospects
Promotion to IT Support Technician.
Vacancy Detail
- Provide 1st line systems support to internal staff and external customers via phone and email
- Assist customers with queries relating to FTC systems (e.g. fleet management platforms, connected safety solutions, user access, reporting)
- Diagnose and resolve basic system and user issues, escalating where required
- Support the setup, configuration, and onboarding of new customer systems
- Maintain and update customer accounts, user access, and system data across core platforms
- Assist with system integrations, updates, and improvements as new solutions are introduced
- Support internal teams with system usage, troubleshooting, and process improvements
- Carry out basic diagnostics on hardware and system components to support the technical/engineering team
- Assist in maintaining office systems and equipment (PCs, phones, printers) where required
- Ensure all work aligns with company procedures, compliance, and data accuracy standards
- Undertake additional duties as required by the Systems Analyst or Managing Director