Leisure Team Member L2 Apprentice

What you’ll do:

Customer Experience:

• Understand the services and products on offer to assist with customer questions and queries


• Support different types of customers with different needs


• Support the centre in gaining customer feedback on our products and services, including dealing with customer complaints


• Support the centre to deliver swimming lessons where required (qualification dependent)


• Share knowledge with customers on the role exercise plays in health and wellbeing


• Conduct customers' gym inductions and health screening where required (qualification dependent)


• Plan and deliver exercise sessions to meet customers' health and fitness goals

People Experience:

• Support GLL's visions and values


• Attend and participate in all apprenticeship workshops, meetings, and reviews with your tutor and General Manager


• Ensure all training and qualification deadlines are met in agreement with your tutor and manager


• Achieve and maintain all necessary qualifications, including ongoing CPD training


• Keep up to date with trends and developments in the leisure industry

As a leader within the leisure industry, we can also offer scope to progress your career, and job variety like nowhere else. You will be enrolled on a Leisure Team Member apprenticeship programme which takes approximately 18-months to complete, as well as completing the following qualifications throughout the length of your apprenticeship:

• National Pool Lifeguard Qualification (NPLQ)


• First Aid at Work (Level 3)


• Certificate in Teaching Swimming


• Level 2 Gym Instructor