Customer Service Apprenticeship - Leeds (Level 3)
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Company: HSBC BANK PLC
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Location: LS98 1FD
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Type: Apprenticeship
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Salary: £25,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000026761
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Application Deadline Date: 15/05/2026
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Start Date: 14/09/2026
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Positions Available: 13
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Working Week: Ability to commit to a minimum of 60% office-time per week (following completion of initial training). Shifts to be confirmed.
Brief Description
Start your Financial Services career with a customer-facing apprenticeship.
Training to be Provided
Alongside your role, you’ll complete the Level 3 Senior Financial Services Customer Advisor Apprenticeship.
What to expect:
- Dedicated off-phone study time each week
- A portfolio of learning and assignments to complete
- Observations and feedback from a Talent Coach
- A programme typically completed over 12–18 months (role commitment required for 18 months)
- We’ll set you up properly before you’re fully live with our customers.
- Training programme: up to 15 weeks in an academy setting, learning how best to support our customers
- Training hours: Monday to Friday, 9am–5pm
- Training location: 100% office-based for the duration of the academy
- You’ll take your first live calls with support from a peer coach
Future Prospects
This apprenticeship is designed as a paid entry point into a career in finance, with no prior experience needed — you’ll learn on the job through structured training, real work and ongoing support. On completion, you’ll be well placed to explore a range of next steps, including applying for internal roles or further development opportunities within HSBC.
Vacancy Detail
This is a telephony-based role where you’ll:
- Support customers over the phone in a friendly, professional way
- Resolve queries and process a wide range of transactions accurately
- Use multiple systems while keeping quality and customer experience high
- Help customers understand HSBC products and digital banking options
- Build your skills through structured learning and feedback
Other Information
- To have lived in the UK for the last 3 consecutive years before the start date
- Be legally permitted to work in the UK without HSBC sponsorship for the full apprenticeship duration, and beyond the apprenticeship end date
- Fluency in English
- Available to work full-time from September 2026, committing to an 18-month apprenticeship programme