Airfreight Operations Apprentice
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Company: DHL GLOBAL FORWARDING (UK) LIMITED
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Location: Bristol, BS35 4ER
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Transport and logistics
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Ref: NAS-2000027034
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Application Deadline Date: 04/05/2026
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Start Date: 18/05/2026
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Positions Available: 1
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Working Week: Monday to Friday, 9am – 5.30pm.
Brief Description
As an Airfreight Operations Specialist, you will work with colleagues based throughout the UK to support the administration of processes and activities to deliver goods across the customers’ global supply chain; utilising air transportation, maximising profitability and optimising business and human assets to meet business objectives.
Training to be Provided
On the job training delivered by the employer.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps.
Future Prospects
The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role.
Vacancy Detail
Key Responsibilities of the Role Includes:
- Develops relationship with allocated customers.
- Accepts all orders (from customer or overseas offices) and processes such.
- Creates and confirms transport order to ensure pickup of the shipment at origin.
- Process all bookings to carriers and issue HAWB instructions.
- Runs all checks on HAWB prior to acceptance/print of HAWB.
- Completes all Export/Import HMRC Requirements.
- Fully ensures compliance with varying countries' security needs, AMS/ACI etc.
- Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
- Checks responses from counterparts and finalises validation of required documents.
- Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
- Provides spot quotations and closes contract.
- Performs up and cross-selling (inbound calls) for existing customers and passes on leads to sales.
- Takes and handles customer enquiries, e.g. Track and Trace.
- Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
- Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
- Takes and registers all customer complaints and drives the solution of customer complaints by solving them directly or assigning tasks to other functions.
- Acts as first contact point for customer claims.
- Participates in joint sales visits if necessary.
- Fully complies with GCCS input guidelines with root cause input and corrective action closure.
- Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up).
- Manages and controls workflow on a daily basis.
- Take ownership of all account queries, both customer and carrier, and their conclusion.
- Ensure that all customer enquiries are responded to promptly and professionally.
- Escalates issues if required.
- Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
Other Information
Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority). Therefore, it is compulsory for all applicants once offered employment to provide a full 5-year employment/education history. In addition to this, we are required to carry out a Criminal Record Check.