Customer Service Apprentice
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Company: HEREFORD GAS SERVICES LTD
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Location: HEREFORD, HR4 9SP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000026841
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Application Deadline Date: 30/07/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: 30hrs per week, including Saturday mornings during the busy winter period. Days and hours to be discussed.
Brief Description
- Answer the phone and emails
- Book appointments
- Engage with customers in the showroom
- Liaise with the engineers
Training to be Provided
Formal training is delivered at HWGTA, located Holmer Road, Hereford HR4 9SX.
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and Maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Customer Service qualification.
Future Prospects
The Apprentice will develop their customer relationship skills, problem solving skills, and will learn to thrive under pressure during the busy winter periods. This will give them valuable and desirable skills for future employers.
Vacancy Detail
- Complete engineer job sheets daily
- Answer the phone
- Book appointments
- Using a database
- Taking payments
- Engage with customers in the showroom
- Liaise with the engineers