Telephone Interpreting Apprentice
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Company: thebigword
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Location: Leeds, LS12 6LL
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Type: Apprenticeship
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Salary: £19,500.00 per year
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Sector: Business and administration
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Ref: NAS-2000027182
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Application Deadline Date: 17/05/2026
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Start Date: 18/05/2026
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Positions Available: 10
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Working Week: 5 days from 7. Shifts and Days of work will be discussed during interview.
Brief Description
As a Telephone Interpreting Apprentice, you’ll support our Operations team while building skills for a career in Language Services. You’ll complete a Business Administrator Level 3 Apprenticeship, gain hands‑on experience, work with experienced professionals, and handle calls with real autonomy, backed by strong team support.
Training to be Provided
- You’ll work alongside experienced professionals in the industry, as well as a cohort of apprentices joining the organisation at the same time
- As a cohort of apprentices, your Apprentice Masterclasses will also be with familiar faces, and will be delivered either online or in-person at our offices or a near by location
Future Prospects
- As a Telephone Interpreting Apprentice, you’ll play a vital role in supporting our Operations team while building the skills, confidence and professional judgement needed for a rewarding career in Language Services
- Your apprenticeship will open the door to future opportunities - whether progressing with us at thebigword as an employee or moving to the Freelance community, or taking your expertise forward as a language professional in the wider sector
Vacancy Detail
- Deliver professional telephone interpreting across both public and private sector settings, accurately conveying meaning, tone and intent between languages
- Support interpreting within a wide range of environments, including healthcare, legal, local authority, commercial and customer-facing services
- Prepare for and manage interpreting calls by understanding context, terminology and service requirements for each assignment
- Communicate clearly and professionally in both spoken languages, maintaining impartiality, confidentiality and accuracy at all times
- Apply interpreting best practice, including safeguarding, professional boundaries and escalation procedures, particularly during sensitive or complex calls
- Manage multiple interpreting requests, prioritising work effectively within a fast-paced operational environment
- Use telephone interpreting platforms and digital systems to handle calls, record outcomes and support service delivery
- Develop confidence, judgement and resilience through coaching, feedback and real-world interpreting scenarios
- Work collaboratively with colleagues and clients to ensure a high-quality interpreting service is delivered consistently
Other Information
As an organisation we follow The Baseline Personnel Security Standard (BPSS) for vetting. This will include a Disclosure and Barring Service (DBS) check. Other vetting may be required depending on the clients you will service.