Road Logistics Customer Service Apprenticeship

Logistics is the behind-the-scenes magic that keeps our world running smoothly. It's the process of moving goods from one place to another, ensuring that parcels arrive at our doors, supermarkets stay stocked, and our favourite foods are always available at restaurants. Whether it's your favourite popstar's concert gear or a football team's equipment, logistics makes it all happen, connecting us globally and making everyday life more convenient. 

At Kuehne + Nagel we provide logistics solutions for business customers across the globe. We ensure that their goods are transported efficiently and reliability by air, sea, road and rail to where they need to be, meeting the unique needs to each and every one of our customers.

We are currently seeking a motivated and enthusiastic individual to join our Road Logistics Customer Service team in Bristol.  The team work specifically with our large-scale strategic customer accounts from government agencies and the aerospace and defence industry.  Working with our customers, other Kuehne+Nagel offices, overseas agents and service providers we ensure the successful transportation & delivery of our customers’ goods across the world.

This is not just another job; it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!

Over the two years you’ll be learning how to: 

• Efficiently process bookings from clients and overseas agents on to our system 


• Liaise with all parties to organise the movement of goods, providing exceptional customer service


• Deal with any issues that arise during a shipment and ensure the customer/department is updated  


• Understand an overview of customs requirements and procedures for transporting goods


• Monitor/maintain transport records, including tracking information and performance metrics 


• Support new customer implementations 


• Process sales and purchase invoices for the branch  


• Attend customer offsite meetings 


• Recognise and escalate operational finance issues 


• Highlight areas of improvement and proactively make recommendations to line manager


• Manage workload against business & financial deadlines 


• Collaborate with colleagues and participate in meetings and training sessions  

Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.

This position requires enhanced security clearance checks and by applying for this role you are agreeing to participate in the employment screening process. This process will include criminal record checking and identity validation.  Any appointment will be strictly conditional upon and subject to the receipt of satisfactory results of these checks.  

This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en