Sea Logistics Customer Care Specialist Apprenticeship
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Company: Kuehne+Nagel
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Location: Glasgow, G32 8RF
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Business and administration
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Ref: NAS-2000027519
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Application Deadline Date: 28/08/2026
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Start Date: 07/09/2026
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Positions Available: 1
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Working Week: Working hours: 8:30am-5:00pm, including 1 hour lunch. Place of work: Will be expected onsite full time until performance expectations met & initial training completed. If approved, opportunity to work from home 2 days a week is available.
Brief Description
With us, you will get to know the diverse world of logistics. Whether it's delivering equipment for our favorite sport or transporting sensitive components for the smartphones we use every day – you make an important contribution to life's small and big moments. Your work at Kuehne+Nagel has more impact than you can imagine.
Training to be Provided
You will work within a successful team while learning everything you need to know whilst supported by your peers, your managers, and the apprenticeship team within Kuehne+Nagel.
Future Prospects
This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
Vacancy Detail
Are you looking for a challenging and rewarding career in the logistics and freight forwarding industry? Look no further! We are currently seeking a motivated and enthusiastic individual to join our Customer Care team in Glasgow. As a member of our team, you will have the opportunity to work with some of the best in the business and gain valuable insights into the industry.
The Customer Care Specialist Apprentice will be part of our Glasgow team responsible for ensuring efficient and effective customer service operations, focusing on providing outstanding care and service to our clients. The role oversees the exportation and importation processing of goods and will involve coordinating with various stakeholders, ensuring compliance with trade regulations, and optimising the efficiency of the logistics process.
This is not just another job, it’s an exciting opportunity to be a part of something big and make a real difference. So, if you are ready to take your career to the next level and work with some of the best in the business, then we want to hear from you!
You’ll be learning how to…
- Develop strong expertise in general freight forwarding processes and industry requirements to support customers and ensure high satisfaction across our core logistics services.
- Collaborate closely with Operational Care Teams to fulfil and exceed customer expectations for timely, compliant, and efficient movement of cargo.
- Maintain accurate and compliant documentation for all general freight shipments, ensuring full traceability and readiness for internal or external audits.
- Coordinate with suppliers, carriers, and customs brokers to monitor shipments, ensuring proper handling and timely resolution of any issues throughout the transport process.
- Proactively manage and resolve exceptions related to delays, damages, or regulatory compliance concerns to protect service quality and maintain supply chain reliability.
- Deliver excellent customer service through clear, timely communication and swift responses to shipment-related enquiries.
Please be aware that this vacancy does not meet the minimum requirements for visa sponsorship and for apprenticeship funding, candidates must have been resident in the EEA for at least the last 3 years.
This is an entry level training position. If you are already qualified or experienced in this area of work, this is unlikely to be the position for you. However, we would welcome your application for one of our other vacancies which can be found at https://jobs.kuehne-nagel.com/uk/en