Customer Service Apprenticeship
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Company: CARE FERTILITY GROUP LIMITED
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Location: Manchester, M14 5QH
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027530
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Application Deadline Date: 30/05/2026
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Start Date: 20/06/2026
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Positions Available: 1
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Working Week: Monday to Friday 9am to 5pm, shifts, may work evenings and weekends.
Brief Description
As a Patient Services Executive (Customer Service Specialist), you will regularly speak to patients on the phone and be the first to welcome a patient into the clinic; you will represent Care Fertility in your friendly and professional manner.
Future Prospects
A Customer Service Apprenticeship is usually an entry point into a much broader career path, and progression can happen quite quickly depending on performance and the company.
Typically, after completing the apprenticeship, you can move into a permanent Customer Service Advisor/Representative role, where you build more confidence handling customers, systems, and processes independently.
From there, common progression routes include:
Senior Customer Service Advisor / Specialist – handling more complex queries or key clients
Team Leader / Supervisor – managing a small team and supporting performance
Customer Service Manager – overseeing operations, KPIs, and strategy
Account Manager / Client Relationship Manager – moving into a more commercial, client-facing role
Operations or Business Support roles – such as training, quality assurance, or workforce planning
Some people also branch out into related areas like:
Sales
HR / Recruitment
Office Management / Executive Assistant roles
If you continue developing skills (communication, problem-solving, systems, leadership), it can even lead to senior leadership roles in operations or customer experience
Vacancy Detail
Team Member
- Collaborates effectively with colleagues to achieve shared goals and objectives
- Communicates openly and professionally to foster a supportive team environment
- Contributes ideas and takes on other people’s views and opinions to enhance team performance and problem-solving
- Respects diverse perspectives and values the strengths of others
Exhibits Care’s core values and behaviours
Team Leadership
- Provides clear direction and guidance to ensure the team meets goals efficiently
- Leads by example, demonstrating professionalism, integrity and accountability
- Motivates and inspires team members, fostering a positive and productive work environment
- Encourages collaboration and open communication
- Drives continuous improvement, identifying opportunities to enhance processes and outcomes