Customer Service Apprentice Level 3
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Company: VOW EUROPE LIMITED
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Location: Derby, DE22 3FT
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Type: Apprenticeship
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Salary: £16,000.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027642
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Application Deadline Date: 29/05/2026
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Start Date: 01/06/2026
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Positions Available: 2
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Working Week: 37.5 hours, Monday - Friday, 8.45am to 5.15pm.
Brief Description
Excellent opportunity to start your career in client account management with a leading print and communications provider. You will support real client campaigns and gain hands-on experience across print, data and digital solutions while learning from industry experts.
Training to be Provided
You will be enrolled on the Level 3 Customer Service Specialist apprenticeship. Training is delivered by our approved provider, BPIF Training, through online workshops, one-to-ones and formal reviews with an assigned tutor/expert. You will complete off-the-job training each week while gaining hands-on experience in the workplace.
Future Prospects
After successfully completing the apprenticeship there will be the opportunity to join the customer service team full time or potentially into any other department within the company, dependant on preference.
Vacancy Detail
Working as part of the customer service team, dealing with inbound calls and emails, responding to customer enquiries, resolving issues, and providing accurate information in a professional and timely manner.
Day-to-day duties include:
- Processing orders
- Raising quotes
- Updating customers on backorders
- Liaising with internal teams to resolve queries
- Managing complaints
- Ensuring excellent customer satisfaction