IT Helpdesk Apprentice
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Company: REFRESH SUPPORT LIMITED
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Location: Bristol, BS37 6DA
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Type: Apprenticeship
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Salary: £17,500.00 per year
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Sector: Digital
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Ref: NAS-2000027757
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Application Deadline Date: 17/05/2026
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Start Date: 03/08/2026
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Positions Available: 1
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Working Week: Monday–Friday, 9:00am–5:00pm (37 hours per week, including one day of study).
Brief Description
This is a hands-on apprenticeship where you’ll gain real-world experience while developing your technical skills. You’ll be supporting a wide range of clients, helping to resolve IT issues and ensuring excellent customer service at all times.
Training to be Provided
You’ll complete a Level 3 Information Communications Technician apprenticeship, delivered in partnership with SGS College.
Your training will include:
- A Level 3 qualification (equivalent to A-levels)
- On-the-job learning and mentoring
- One day per week dedicated to study (Blended - college and online)
- End-point assessment and portfolio development
Future Prospects
Opportunity for a permanent role upon completion.
Vacancy Detail
Key Responsibilities:
- Handling incoming support calls and emails
- Logging and managing tickets within the helpdesk system
- Prioritising and troubleshooting IT issues through to resolution
- Escalating complex problems when required
- Occasionally visiting client sites to provide on-site support
You’ll gain experience in areas such as:
- IT support and troubleshooting
- Networking and systems maintenance
- Cybersecurity and data protection
- Software installation and upgrades
- Customer communication and service delivery