Admissions Customer Service Apprentice
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Company: City College Plymouth
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Location: Devon, PL1 5QG
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027697
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Application Deadline Date: 14/05/2026
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Start Date: 25/06/2026
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Positions Available: 1
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Working Week: Monday - Thursday, 8:30am - 4:30pm. Friday, 8:30am - 4:00pm.
Brief Description
As an Admissions customer Service Apprentice, you will support the admissions team by handling enquiries, updating records, and assisting at key events. The main focus of this role is responding to phone calls and emails, carrying out accurate data entry, and supporting admissions activities.
Future Prospects
Obtaining your level 2 qualification in Customer Services.
Vacancy Detail
- Answer incoming phone calls and respond to email enquiries in a professional and helpful manner
- Provide clear and accurate information to students, staff, and external contacts
- Enter and update student information on internal systems and databases accurately
- Check and maintain records to ensure data is correct and up to date
- Support and attend events such as open days and student assessment sessions
- Carry out general administrative tasks to support the admissions team
- Maintain confidentiality when handling personal information
Other Information
- Passing a Disclosure and Barring Service (DBS) check