Complete Communication & Complete Independence Client Support Administrator Apprentice
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Company: THE INCLUSIVITY GROUP LTD
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Location: 18 Davy Road, PL6 8BX
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000024770
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Application Deadline Date: 14/05/2026
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Start Date: 22/06/2026
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Positions Available: 1
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Working Week: Monday - Friday. Shifts TBC.
Brief Description
You will represent our company, meet new people, and sell our services. Acting as a first point of contact for clients, providing an effective, efficient telephone service and friendly manner to ensure customers receive professionalism at all times.
Future Prospects
For the right candidate and upon successful completion of the apprenticeship, a permanent position could be available.
Vacancy Detail
- Answer telephone calls and deal with queries, delivering messages to appropriate persons
- Dealing with customers through email interaction
- General office administration
- Manage all theatre bookings and interpreted/captioned/audio description
- Secure new theatres and events
- Build and run the Access Audits
- Feed into cross-group projects - lead or assist in managing
- Create new business ventures, build and implement
- Feed into Business Development Plan
- Community engagement
- Stalls/events - representing The Including Group
- Adhere to the health and safety procedures, risk assessments etc., including fire regulations within the office
- Negotiates new client enquiries and beginning of contracting
- Be the initial contact for our customer complaint procedure
- Be committed to the safeguarding, data protection and promotion of the welfare of our clients
- General office administration
- Undertaking other duties as requested by managing director