Customer Service / Administrative Officer Apprenticeship
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Company: MYTOILETSPARES LIMITED
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Location: Hull, HU7 0AE
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000020464
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Application Deadline Date: 22/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday - Friday, 9.00am - 5.00pm, with an hour for lunch.
Brief Description
My Toilet Spares has a vacancy for a Customer Service Representative to manage customer queries. You will also be asked to process orders, pick orders and escalate complaints across a number of communication channels. You will need to be able to remain calm when customers are frustrated and have experience working with computers.
Training to be Provided
Level 2 Customer Service Practitioner apprenticeship standard:
- Level 2 Functional Skills in maths and English (if required)
- End-Point Assessment (EPA)
- One to one Tutor Assessor support in the workplace
- Attending weekly classes covering Health and Safety and Equality and Diversity and working towards completing the EPA
Future Prospects
Excellent future prospects for the right candidate.
Vacancy Detail
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Knowing our products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments and complaints
- Communicating and coordinating with colleagues as necessary
- Providing feedback on the efficiency of the customer service process
- Ensure customer satisfaction and provide professional customer support