Customer Service Advisor Apprenticeship - Porsche Centre High Wycombe
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Company: RYBROOK MOTORS LIMITED
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Location: HP11 1UP
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Type: Apprenticeship
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Salary: Apprenticeship Minimum Wage
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Sector: Sales, marketing and procurement
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Ref: NAS-2000027997
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Application Deadline Date: 01/06/2026
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Start Date: 29/06/2026
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Positions Available: 2
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Working Week: Monday - Friday, starting at 8.30am and ending at 5.30pm. Nevertheless, the specific working hours may vary depending on the requirements of individual dealers.
Brief Description
This apprenticeship offers a unique opportunity to learn the ins and outs of customer service and vehicle maintenance coordination within the automotive industry. This role is ideal for individuals with a passion for automobiles, excellent communication skills, and a desire to learn and grow in a dynamic environment.
Training to be Provided
- The Programme lasts for 12-14 months, and you'll achieve a nationally recognised qualification: Level 2 Customer Service Practitioner
- All of our apprentices are employed through the Dealer Network and attend week-long block training at our state-of-the-art Training Centre in Slough
- Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
- Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Future Prospects
- Throughout your apprenticeship journey, we are committed to nurturing your growth and development, guiding you toward attaining a widely recognised qualification in the motor industry
- This qualification serves as a cornerstone for building your career, offering abundant opportunities within our expanding Dealer Network
- Upon successful completion of the program, you'll be well-equipped to advance and transition into new roles
Vacancy Detail
- Assist customers in scheduling service appointments, providing information on available services, and answering enquiries
- Greet customers in a professional and courteous manner, ensuring a positive service experience
- Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
- Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
- Coordinate with the parts department to ensure timely availability of required components for service appointments
- Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
- Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
- Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
- Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
- Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness