Apprentice Customer Voice Officer
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Company: East Midlands Housing and Regeneration Ltd
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Location: Leicestershire, LE67 4JP
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Type: Apprenticeship
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Salary: £23,222.00 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028068
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Application Deadline Date: 30/05/2026
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Start Date: 01/07/2026
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Positions Available: 1
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Working Week: Monday- Friday 9.00am- 5.00pm
Brief Description
This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.
Training to be Provided
- Customer Service Specialist Level 3 Apprenticeship Standard
- Functional skills in maths and English if required (those aged 19+ will not need to complete Functional Skills if they do not already hold an exemption)
- Internal relevant training courses as required for the job
Future Prospects
- It is expected that upon completion of the apprenticeship there may be an opportunity to remain in a full-time position or progress further within the organisation onto a suitable pathway
Vacancy Detail
This role provides an opportunity to begin a career in customer engagement and community impact. Applicants should be enthusiastic, people‑focused, and motivated to contribute to meaningful service improvement. The post supports our commitment to ensuring residents have a clear and influential voice in shaping the services we deliver.
Key Responsibilities
- Deliver customer engagement activities, events, and workshops
- Gather customer feedback, conduct surveys, and support the analysis of customer needs
- Support community‑based projects that promote inclusion and wellbeing
- Develop knowledge of how customer insight shapes policy development, service delivery, and decision‑making
- Collaborate with colleagues across emh to build practical sector knowledge
Development and Benefits
- Opportunity to achieve a recognised apprenticeship qualification
- Hands‑on experience in customer engagement and service improvement
- Guidance and support from experienced mentors
- Development of skills and confidence to pursue a career within housing or customer‑focused services
Please note: No prior experience is required; enthusiasm and a genuine desire to make a positive impact are essential.
Other Information
The successful candidate must have a positive attitude and willingness to learn, being reliable, committed, and open to feedback. They must also be friendly, approachable and customer-focused with an enthusiasm for community projects and events.
· Good verbal and written communications skills
· Willingness to learn how to gather feedback, run surveys, and record information accurately
· Basic digital skills or confidence learning new tools
· Ability to organise tasks and manage time with support
· Understanding diversity, inclusion and respectful communication
· Willingness to work towards an apprenticeship qualification
· Interest in people, communities and customer service
· Awareness of the importance of the resident voice (can be developed)
It is important that the successful candidate can respect the confidential nature of personal information and privacy.
As part of this role, the successful candidate will be expected to attend a number of external meetings and events
This post may be subject to DBS clearance.
Please note: We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application.