Customer service & Sales Apprentice
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Company: EDA LEARNING AND DEVELOPMENT LIMITED
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Location: Dorchester, DT1 2PG
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Type: Apprenticeship
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Salary: £23,978.50 per year
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Sector: Sales, marketing and procurement
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Ref: NAS-2000028215
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Application Deadline Date: 16/05/2026
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Start Date: 01/06/2026
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Positions Available: 1
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Working Week: Monday - Friday, 42.5 hours per week. 8.00am - 5:30pm.
Brief Description
Customer Service & Internal Sales apprentice is required for a leading electrical wholesaler. The candidate will learn the products, working on the sales counter & sales office. The candidate may need to travel locally so a Driving Licence is essential. Fantastic career progression opportunity for the right candidate.
Training to be Provided
Completing a Level 2/3 Customer Service Apprenticeship standard, consisting of:
- Knowledge and competence qualification in customer service at Level 2/3
- End-Point Assessment (EPA) - final test and observation
The vocational and academic training aspects are separated and delivered by separate teams. The vocational training and assessment are conducted, more often than not, on-site according to the employer's wishes.
Notice of dates is agreed well in advance of a site visit. Training and assessment are conducted both on and off the job, according to the needs of the course and the learner. Every effort is made to ensure the best result is achieved by the learner.
Future Prospects
Opportunities that could arise after the apprenticeship are:
- Sales Team Member
- Counter Sales
- Warehouse Supervisor
- Sales Rep
Vacancy Detail
Medlock Electrical Distributors are the largest independent wholesale group in the UK and a leading member of the ANEW buying consortium. Recent rapid growth has seen us increase our number of branches from 23 to 44 in the last 6 years and now have branches in the Republic of Ireland (Dublin and Cork), Scotland (Elgin, Stornoway and Inverness) and the Lake District (Kendal).
Medlock's was formed in 1910 and eight years ago celebrated our centenary. Our 108 years in electrical wholesaling give us considerable experience and knowledge that enables us to give our customers a wide choice, great value but above all an unbeatable service.
Our Avenue own brand product range contains fast-moving, competitively priced commodity products in all product areas: cable, cable accessories, cable management, circuit protection, fire and security, heating, water heating, lighting, lamps and tools. In addition, we have recently launched our Avenger own brand range of LED lighting and our Avenue Basics range of budget price accessories. In addition, we hold huge stocks of all major brands across our branch network.
What is an Electrical Wholesaler?
Electrical wholesalers sell the products we all use in our homes, businesses, entertainment venues, and cafes that give us access to electricity - from lighting our homes through to floodlighting a football match, from recharging a mobile phone to recharging an electric vehicle. The products you will be working with are used in domestic, industrial, and commercial settings, and are installed by contractors and electricians.
After full training responsibilities will include:
- Managing stock in and out (to external clients)
- Picking and packing
- Store transfers and stock control
- Completing the paperwork within the office
- Raising quotations
- Trade counter
- Sales calls
- Processing orders
- Administration
- Answering the telephone
- Some heavy lifting will be involved with loading and unloading the vans
- If over 18 years of age may be required to drive company vans to drop off deliveries to cover holidays/sickness
Other Information
Please ensure you have looked at the travel time to the location and worked out the form of transport you will be taking. Please be aware that there is studying involved, but in work hours. If over 18 years of age may be required to cover drivers' holidays/sickness, so a driving licence is nice to have.