Money Matters Apprentice

An excellent opportunity has arisen for an apprentice to work for EMH in the Money Matters Team, based at our Coalville office. 

This varied and exciting role will enable you to develop a wide range of skills and experience in general administrative tasks, such as maintaining and updating spreadsheets and databases, handling printing, scanning, and postal duties. Additionally, you will engage with customers via phone and email. 

If you have a passion for delivering a great service and an interest money management, this may be a perfect opportunity. 

Full training will be provided in line with the company’s standard operating procedures.

Principal Duties and Responsibilities:

Providing general administrative support including:

• Writing and sending emails, letters and electronic messages


• Printing


• Scanning documents


• Basic data entry into our software systems


• Updating spreadsheets

Customer Service:

• Answering the telephone and making outbound calls


• Booking appointments and appointment management


• Supporting tenants to set up email accounts and actively use our customer self service portal


• Ordering items and processing invoices


• Adhering to data protection and confidentiality requirements

Special Instructions

• To uphold the vision and values of the emh group and emh homes


• To attend fire drills and staff meetings             


• To attend training events as required


• To recognise and promote emh group’s Equality and Diversity Strategy

Please note:

• We reserve the right to close these vacancies prior to the application deadline once a sufficient number of applications have been received, so recommend early application

The start date for this role is negotiable depending on individual circumstances.